Kemer Bet Privacy Policy

Kemer Bet respects your privacy and is committed to protecting personal information. We collect account, identity, payment, betting and technical information to provide services, verify eligibility, protect accounts and meet applicable obligations. For privacy questions or requests, use Contact Us.

This policy covers our website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support channels and user communications. It applies to visitors, registered players and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you. “Processing” includes collecting, using, storing, sharing and deleting that information.

Who We Are

Kemer Bet is the service brand through which the website operator provides online betting and gaming for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and local restrictions. Check About Us for operator identification and License & Regulation for regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not establish licensing or government approval.

Information We Collect

The information needed depends on how you use the service. Browsing does not require the same account-holder information as registration or a withdrawal. We seek to collect only information necessary for lawful, security, operational and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence and fraud-prevention information. KYC means “Know Your Customer”: checks used to confirm identity and eligibility.
• Transaction data: deposits, withdrawals, payment references, relevant payment-method details, balance history and bonus activity.
• Betting and gaming data: selections, stakes, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where used and appropriately disclosed.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords, PINs or one-time login codes to support. Provide verification documents only through an authorized service channel.

How We Use Personal Data

We process Kemer Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account and transaction records may be compared to verify a withdrawal request or investigate an unexplained payment.

Other purposes include detecting multiple accounts, payment abuse, bonus abuse and suspicious betting patterns; improving website, app, game and support performance; handling complaints; and sending important service notifications. We also use relevant records to support responsible betting measures and meet applicable legal, tax, accounting, anti-money laundering, licensing and regulatory duties.

Marketing communications are sent only where permitted, with consent where required and available opt-out options. Opting out of marketing does not stop essential security, payment or account notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. Withdrawing consent does not undo earlier lawful processing or remove separate record-keeping duties.

The applicable reason must be assessed for each purpose; this policy does not assume that every legal basis applies to every activity. Contact us for clarification about the reason for processing particular Kemer Bet personal data.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic and improve page performance. Marketing measurement may be used where allowed and subject to required choices or consent. Blocking necessary cookies can affect login or account functions. Read our Cookie Policy for details and available controls.

Data Sharing

Kemer Bet does not sell personal data as a product. Where necessary, information may be shared with third-party service providers: organisations that perform services on our behalf. These may include payment processors, identity verification providers, hosting and cloud providers, analytics and security services, and customer support tools.

Relevant information may also be disclosed to professional advisers or to regulators, law enforcement and courts where legally required. Access should be limited to the purpose of sharing and supported by appropriate confidentiality, security and contractual requirements. A payment provider may also process information under its own privacy notice.

International Transfers

Some providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards. These may include contractual protections and assessments of how information will be handled. You may contact us for information about transfers relevant to your account.

Storage and Retention

Information may be held in account systems, transaction records, support systems and protected backups. We keep it only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory requirements.

Closing an account does not necessarily require immediate deletion of all betting account data. Some records must remain where legal, financial or security duties apply. When information is no longer needed, it should be securely deleted or anonymised so it no longer identifies you.

Security Measures

We use reasonable technical and organisational measures to protect personal data. Measures include encryption where appropriate, access controls, secure login systems, security monitoring, staff confidentiality requirements, backups, fraud detection and internal handling procedures. No online service or transmission method is completely secure.

For Kemer Bet account security, use a unique password, keep verification codes private and sign out on shared devices. Check the domain before using Kemer Bet login. Avoid apps or APK files from unverified sources. Report unexpected login alerts or transactions promptly through an official communication channel.

Your Rights and Privacy Requests

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Rights and exceptions depend on the law and circumstances. Some requests may be limited where records are needed for legal, financial, security or regulatory reasons.

1. Step 1: Use Contact Us and describe the privacy question or right you wish to exercise.
2. Step 2: Provide only the account details needed to locate your records. We may request proportionate identity verification before disclosing or changing data.
3. Step 3: Keep the request reference and review our response. If a request cannot be fulfilled, ask for the reason and available complaint-handling procedure.

Requests are handled within applicable legal timeframes. Do not include passwords or payment security codes.

Age Restrictions and Children’s Data

Kemer Bet services are intended only for eligible adults. We do not knowingly collect personal data from underage users. If a parent, guardian or other person believes an underage user has submitted information, contact support so the account and records can be reviewed and appropriate action taken. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

We may process account activity, deposit limits, self-exclusion requests and relevant risk indicators to apply responsible gaming controls and account restrictions. Some records may need to be retained to maintain an exclusion or prevent restricted accounts from being reopened. See Responsible Gaming for available measures.

Terms, Bonuses and Payments

This policy works alongside our Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registration, review eligibility and verification requirements. Before a deposit or withdrawal, check payment authorization, transaction limits, disclosed fees and processing times. Bonus eligibility checks may use account and transaction history.

When comparing website and app access, consider the official source, available privacy controls and verification requirements—not assumed convenience. Prepare only requested documents, use the official withdrawal procedure and retain transaction references for support. This privacy policy in Ethiopia does not replace product-specific rules or guarantee payment availability.

Updates to This Policy

We may update this policy when services, laws, security practices or processing activities change. The current version will be available on this page, with notice of significant changes where required. Review it periodically and contact us if a change affects your understanding of Kemer Bet privacy and data protection.